"Beyond Words: The Art of Connection Across Languages and Cultures"

I am a native Japanese speaker and conduct sessions in Japanese with my Japanese clients while using English with everyone else. Working between these two languages has given me valuable opportunities to reflect deeply on the nature of communication in counselling and the power of active listening.

There is a unique power in speaking in your mother tongue. When we use our mother tongue, emotions seem to flow effortlessly into words, allowing our deepest feelings to take shape. When my Japanese clients express their thoughts in Japanese, I am able to pick up on the subtle nuances and emotions embedded in their words because we share the same language. Counselling in a client's native language creates a safe and comfortable space for them, fostering an environment in which they can delve deeper into themselves. Supporting this natural form of self-expression is a crucial element of counselling.

On the other hand, counselling in English presents a different set of challenges. English is my second language, and I cannot speak it at the same level as my native Japanese. However, through daily sessions in English, I have learnt that "perfect language skills" are not necessarily required for effective communication. Even if my grammar isn't perfect, the key to building trust is to really listen and try to understand what the other person is saying. Particularly when communicating in a second language, it is important to focus on the intention and emotion behind the words rather than the words themselves. This approach helps to build trust and gives clients a sense of security.

In counselling, the most important skill is listening. Active listening isn't just about 'hearing' someone's words; it's about carefully taking in the emotions, context, and thoughts behind those words with an empathetic attitude. As well as the content of what is said, tone of voice, pauses, facial expressions, and gestures all play an important role in understanding a person's inner world. I believe that the moment when a client feels that "I am really being understood" comes when active listening is practised with all the heart.

Through counselling I have also learned the power of communication beyond words. Facial expressions, gestures, and timing in conversation are essential tools for deepening connections with others. Even if there are minor mistakes in the words themselves, a sincere and heartfelt attitude can transcend language barriers and create deep connections. Building trust with clients relies more on respect and a genuine effort to understand than on linguistic perfection. Moments when hearts connect beyond language and cultural differences are the true essence of counselling.

These experiences have also taught me the importance of embracing imperfection. What I can express naturally in my mother tongue may not come as easily in a second language. However, this does not mean that I am inadequate or that I should deny my own value. Allowing myself to accept imperfection—to say, "It's OK not to be perfect"—allows me to extend empathy and support to others. This attitude of self-acceptance is an essential foundation for supporting my clients.

I believe these lessons apply not only to the counselling setting, but also to anyone living abroad and communicating in a second language. Rather than striving for perfection, it is the effort to communicate one's thoughts and respect for others that is the key to building meaningful connections that transcend linguistic differences. By adopting this mindset, we can achieve richer and more meaningful communication in multicultural environments.

Moving forward, I aim to continue to value communication across language and culture, supporting each client in their quest to live more authentically.